Paul Rada
A generic messenger turned into a hospital's Swiss Army Knife and became the heart of TigerConnect's workflow suite.
A different way to work
Predictability is not a common trait in most healthcare environments. Oftentimes, rotating professionals will be required to know their coworkers' specialties or current assignments before meeting them.

This presents a unique problem for a name-based messenger. We saw this problem as an opportunity to expand what an alias can do. We called that feature Roles.

The Concept
The Roles system emerged from a digital analog of a clinic's whiteboard. Through it, roles were assigned daily to each healthcare professional. This allowed a low friction path for adoption and improvement for each clinic.

The simple additive of an alias/role became an opportunity to facilitate a shift system for providers. The tags used to organize those roles then became an opportunity for each client to customize the system. This allowed clinics of varying sizes to configure their schedule, messaging, and organizational structure to suit their needs in order to apply structure to their communication.

Benefits and outcomes:
  • Created a low friction method to handoff caseloads between shifts that is now the standard in healthcare
  • Opened the door for TigerConnect to become a healthcare workflow tool, not just an encrypted messenger
  • Reduced engineering effort by layering the admin screen into the main roles screen
  • Paved the way for a new vertical in automated scheduling